Return

Refund/Exchange

We take great pride in our reputation for good service, but if for any reason you are dissatisfied with your purchase, please contact us via e-mail, we will assist you with an exchange or refund.

Please return to us within 14 days of receipt. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. If we find that the product returned to us is not in fully re-saleable condition, we reserve the right to refuse the claim for refund on the item, or deduct up to 50% off the selling price from the refund claim.
Please be aware that postage and packaging fees are not refundable, except the faulty items.

Faulty items

Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, our website will refund or replace free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

Exchange

  • * All international returns should be returned to our website within 14 days upon receipt of the order.
  • * The shipping charges for international exchanges are to be paid by customer (Unless the fault was caused by us). All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.

Return instructions

Please follow the instructions below to return an item:
Please send us an email to specify the reason for returning at first, our support staff will provide you the shipping address.
Please take care when unpacking and repacking your products.
Please enclose a piece of paper includes the following information:

 

  • * Our name registered on our website.
  • * Order number
  • * Specify the reason for returning the item
  • * The email address you use to login to our website.

Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Please provide us the tracking number once you have shipped them back. We do not take responsibility for returning goods that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

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Welcome to our online mall. When winter comes, the online mall has introduced many new style backpacks to feedback the customers around the world. You will enjoy various products and passionate service here. You will enjoy yourself in our shop so much as to forget to leave. You can get a lot of feedback when you buy products in online discount shop. The more you buy the more discounts you will get. Meantime, there is no need to worry about the quality of products. We use our years of experience to guarantee that they are all 100% authentic. Payment information: We accept major credit including Visa and MasterCard. You can enjoy 100% safe payment. We sincerely hope to have long-term business relationships with customers around the world. Shipping information: our company provides the fastest global shipping methods including DHL, UPS, TNT and FEDEX and FEDEX. These are the fastest shipping methods in the world. Besides, we promise that the shipping period is 4-7 days worldwide. Therefore, shopping in our mall can help you save more money and time. We provide customers with safe and fast shipping service.

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